Integrated five companies into a streamlined Microsoft Teams envirnoment with multiple tenants, thus optimizing operations, communications and user experience.
Supervised a company acquisition of assets and personnel over a five month agressive timeline that involved complete manufacturing turn over and integration into new parent company across state lines.
Integral contributor in leading Tober Building Company growth from 9 employees to 70 and $5M to ~$45M in top line revenue.
Elevated operational performance and slashed $100K in expenses by integrating software, leveraging artificial intelligence (AI) tools, and introducing analytics-generating business intelligence (BI) systems. Implemented a variety of Microsoft tools that eliminated many manual tasks through automation.
Strengthened company culture through leading a variety of employee engagement initiatives, creating a branded clothing website for staff members, and launching a first-ever e-learning catalog for five companies.
Increased organization sales $3.1MM by improving fulfillment of digital products, implementing large national events, establishing affiliate partnerships, and retaining subscription model customers.
Saved an organization thousands of dollars annually by evaluating all variable and fixed expenses (e.g. personnel, supplies, shipping, T&E) and negotiating improved business partnership terms.
Increased customer retention on subscription-level products from 1.8 months to 3 months while reducing refund rates on all products and services from 13% to 9.8%.
Successfully led a project that integrated the CRM system and API pass-throughs, which created a seamless transition for customers and generated thousands in incremental monthly revenue.
Developed and executed revenue-generating development opportunities for employees, including training for service agents, performance bonuses and mentoring of clients in an executive mastermind.
Successfully planned and executed several corporate office moves within the Ohio region within budget and aggressive timelines.
Drove a 92% customer satisfaction rating and an A+ accreditation score by rigorously training staff to be courteous, prompt, and accurate.
Set an all-time one-day sales record by selling out a downtown restaurant location for $70K in gross revenue.
Tapped by division VP to provide budget management guidance to dozens of U.S. restaurants.
Spearheaded an “all hands” cost analysis/improvement initiative that boosted restaurant division profitability by 5%.
Increased restaurant sales $1.1MM in three years by improving marketing, food, service, events, and talent.
Transformed a restaurant net income from a $250K loss to an $80K profit.
Reduced turnover in restaurant and boutique hotel 90% and controlled labor costs to 4% below budget.
